NeedleNote is committed to protecting your privacy and personal data. This policy is designed with reference to Ghana's Data Protection Act, 2012 (Act 843) and, where applicable, the EU General Data Protection Regulation (GDPR).
Information we collect
Information you provide
- Full name, email address, and phone number
- Business or brand name and profile information
- Login credentials, stored using appropriate safeguards
- Support requests and communications you send us
Client and business records
- Client names and contact details
- Body measurements and fitting information
- Orders, appointments, notes, invoices, and receipts
- Images and files you choose to upload
Your responsibility for client data
Fashion professionals using NeedleNote control the client data they upload. NeedleNote processes that information to provide the service and according to the user's instructions.
Technical and usage information
We may collect device model, operating system, app version, IP address, usage events, feature interactions, crash reports, and diagnostic information. Our website may also use cookies for essential functionality, analytics, and performance.
Legal basis for processing
Where the GDPR applies, we process personal data based on:
- Consent, when you voluntarily provide information or opt in.
- Contractual necessity, to create your account and provide NeedleNote.
- Legal obligation, when applicable law requires processing.
- Legitimate interests, including security, reliability, and service improvement.
How we use your information
- Create, authenticate, and manage user accounts
- Provide customer, measurement, order, and appointment features
- Store and synchronize data across supported devices
- Send service updates, reminders, and support messages
- Improve performance, reliability, and user experience
- Prevent fraud, abuse, and unauthorized access
We do not use personal data for automated decision-making or profiling.
International data transfers
Information may be processed or stored outside Ghana or the European Economic Area through cloud infrastructure and service providers. Where required, we use appropriate safeguards for international transfers, including recognized contractual protections.
Data security
Encrypted transmission
Data is protected while moving between supported clients and our services.
Access controls
Authentication and authorization help limit access to authorized users.
Managed infrastructure
We use established cloud and storage providers to operate the service.
No method of storage or transmission is completely secure. We continually work to reduce risk, but cannot guarantee absolute security.
Data retention
We retain personal data only while an account remains active, as needed to provide the service, or as required by law. Retention periods may differ depending on the type of record and applicable legal obligations. You may request account deletion at any time.
Your data protection rights
Where the GDPR applies
- Access and receive a copy of your data
- Correct inaccurate information
- Request erasure or restriction
- Object to certain processing
- Request data portability
- Withdraw consent
Under Ghana Act 843
- Be informed about data collection
- Access and correct personal data
- Prevent processing likely to cause harm
- Lodge a complaint with Ghana's Data Protection Commission
We may ask you to verify your identity before completing a rights request.
Third-party services
NeedleNote may use third-party providers for infrastructure, storage, messaging, payments, analytics, and other operational functions. Their processing is governed by their own privacy terms and our applicable agreements with them.
Children’s privacy
NeedleNote is not intended for children under 13, and we do not knowingly collect personal data from children under 13. Contact us if you believe a child has provided information through the service.
Changes to this policy
We may update this policy as our service or legal obligations change. We will publish the revised policy here, update the effective date, and provide additional notice when appropriate.
Contact us
Privacy questions or requests
Contact NeedleNote for access, correction, deletion, or other privacy requests. If your concern is unresolved, you may also contact Ghana's Data Protection Commission.
support@needlenote.app